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Partitions Overview

The Partitions overview table (Administration > Overview > Partitions) shows a list of all partitions across all accounts.

If you are entitled to view a certain account, it is shown as an active link. Selecting a partition redirects you to the Account Tab section.

Prerequisites

The Partitions screen is visible only with the global permission:
Partition List - Read

Available Actions (Row Menu)

When you open the 3-dot menu for a partition, the following options may be available (depending on your role and permissions):

Option

Description

Permission Required

Show Details

Opens a side panel with partition details.

n/a

Show Logs

Displays the activity logs for the selected partition in Grafana (via Loki log aggregation system).

Partition Activity Log - Read

Show Monitoring Dashboard

Opens the Grafana Monitoring Dashboard for the selected partition. Displays metrics such as cluster health and instance performance.

Note: Not all clusters have Grafana dashboards available. If unavailable, no data is shown.

Partition Activity Log - Read

Remote login as pricefx-support

Allows Support team members to log in to the Pricefx partition.

Support role

Remote login as root

Allows entitled users to log in as root.

loginAs_root

Remove partition from list

Removes the record from the list (not the partition itself).

n/a

Delete partition completely

Deletes the partition (only available for partitions in Created status).

loginAs_root

Create Support User

Creates a temporary Support user with the Investigate for support role at the partition. The user must have an expiration date defined.

Investigate for support role

Request Eng-support User

Visible only to members of the Pricefx Engineering group. Allows them to ask for access to a partition. The option is available only if there is no Eng-support user created yet for the user. The request goes through an approval workflow and once it is approved, the user is notified by email. To access the partition, use then the option Remote login as Eng-support user (see below).

Engineering group

Remote login as Eng-support user

Allows Engineering users to connect remotely if an Eng-support user exists.

Engineering group

Version History

Displays a table of used Pricefx versions and upgrade history (available since May 2024).

Partition List - Read

Partition Lifecycle

  • Partitions not accessed for more than 30 days are flagged for deletion. An email is sent to the owner. If the user logs in after receiving the email, the partition is restored (i.e. it is no longer marked to be deleted.).

  • Information about the partition is obtained from Salesfx. 

    • PlatformManager checks there whether every partition in the cloud has a matching record. If there is no matching record in Salesfx, the partition is grouped in the Unidentified partitions account.

    • The Partition Type is synced too.

      • If it is missing in Salesfx, it is added from PlatformManager and the other way round. When there is a conflict, Salesfx is the source of truth. 

      • When the Type is in the instance, the value is taken from there.

      • When there is null both at the partition and instance, default types are added: Production for partition, Production (Cloud) for instance.

  • If the synchronization between PlatformManager and Salesfx fails several times (by default 5 times), an email is sent to the Salesfx admin.

  • Duplicate check: When a new partition starts reporting, the UUID of all partitions that have this ID is checked to prevent duplicities. If the ID is the same, the record is renamed/moved to the appropriate node record (so that Account and Instance are correctly reflected) and the original references are removed.

  • You can export this full list into a CSV file. (Filtering in this list is not applied in the export.)

Export

You can export the Partitions list into a CSV file.

Filtering applied in the UI is not reflected in the export.