How to Create Alert | Pricefx Knowledge Base

Aim of this article	This section explains how to set up advanced alerts that scan logs for specific logging levels (e.g., errors, warnings) and notify specified recipients about matching events. This option is only for experienced users who are familiar with logging levels and log files structure. Inexpert usage can result in false positives and redundant alerts.
Related sections	Account Notifications (Reference Manual)
Required permissions	Alerts - edit Note: Assignment of this permission, as well as the partition creation, go through an approval workflow.

Aim of this article

This section explains how to set up advanced alerts that scan logs for specific logging levels (e.g., errors, warnings) and notify specified recipients about matching events.

warning This option is only for experienced users who are familiar with logging levels and log files structure. Inexpert usage can result in false positives and redundant alerts.

Related sections

Account Notifications (Reference Manual)

Required permissions

Alerts - edit
Note: Assignment of this permission, as well as the partition creation, go through an approval workflow.

To create a new alert:

Go to Account > Notifications > Alert Rules.
Click New Rule.
Fill in the following fields:
- Rule Name – Enter a unique name of the rule.
- Enabled – Allows you to turn on and off the rule.
- Select Service – Select either IM instance or partition or Accelerator whose log file should be monitored.
  Accelerator can be selected only from the Global Alerts section.
- Matching Rule – Define what logging level from the log file should trigger the alert.
  
  To trigger an alert for lines with the status ERROR
  level:ERROR
  To trigger an alert for any line in the log
  level:*
- Email Notifications: Enter the email addresses of recipients who should receive notifications. Each email includes the following details:
  - Identification of the account and the monitored partition or integration
  - Total number of alert occurrences
  - Alert reason – explains why the alert was triggered
  - A "More information" link that redirects to the corresponding log entry in the Integration Overview > Log History screen in PlatformManager
  - A JSON file (as an email attachment) containing the first five records that triggered the alert
- Webhook Notification – Enter MS Teams or Slack webhook URL, so that you receive the notification in one of these channels. For details see How to Get Webhook URL.
- Frequency – Currently, the alert is executed every 5 minutes and this value cannot be changed.
- Occurrence – Allows you to specify after how many occurrences of the given logging level the alert should be triggered.
- Severity – Allows you to decide on the criticality of the alert. Select from: Critical, High, Medium or Low.
Save the rule.