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Instance Availability

This section (Account > Instance Management) allows account administrators to manage the availability of their instances without creating support tickets.

It allows you to temporarily stop, schedule shutdowns, or wake up instances.

Permissions

  • Instance Availability Management (account) – Required to hibernate, wake up, or schedule shutdowns for instances.

  • Instance List – read (global) – Required to view the list of instances.

Reference

Column

Description

Name

Name of the instance.

Type

Environment type (e.g., Core, Integration).

Status

Current runtime state (Running, Stopped, Hibernated, Not Responding).

When someone trigger an action (Hibernate, Wake Up, Set Stop Schedule, Remove Schedule), PlatformManager displays in progress icon in the Status column.

The following actions are temporarily unavailable until the operation completes:

  • Hibernate

  • Wake Up

  • Set Stop Schedule

  • Remove Schedule

This prevents users from starting multiple conflicting operations.

When the operation finishes:

  • The Status returns to its normal state (Running, Hibernated, etc.).

  • All availability actions become available again.

Note: Deleted and non-responding assets (partitions, instances) disappear from PlatformManager in 24 hours.

Shutdown Date

Scheduled shutdown date and time (if configured).

Wake-up Date

Scheduled wake-up date and time (if configured).

Last Login

Most recent login from any partition of the instance.

Available Actions

The following actions are available from the footer toolbar after selecting one or more instances:

Action

Description

Hibernate

Immediately hibernate the selected instance(s). Useful for pausing QA/DEV environments.

Set Stop Schedule

Opens the Instances Stop Schedule dialog, where you can define when the selected instance(s) should automatically stop and wake up. Two modes are supported:

  • Simple schedule – Specify shutdown/wake-up times directly.

  • Custom cron – Define advanced recurring schedules using cron expressions.


Additional options: repeat frequency (e.g., daily) and timezone.

Remove Schedule

Cancel an existing stop/hibernate schedule for the selected instance(s).

Wake Up

Resume an instance from hibernation. Available only when the instance is hibernated.

Notification Settings

Configures email notifications for selected lifecycle events of one or more instances. See also How to Configure Instance Availability Notifications.

Supported events::

  • an instance is hibernated

  • an instance is woken up

  • a downtime schedule is created

  • a downtime schedule is changed

  • a downtime schedule is removed

Limitations for Bare Metal Instances

Bare metal instances do not support instance availability actions (Hibernate, Wake Up, Set Stop Schedule, Remove Schedule ) that apply only to cloud deployments.

These actions do not appear for bare metal instances in the Instances view.

Availability Change Failure Alerts

When PlatformManager cannot complete an availability action (hibernate, wake up, create or modify a schedule), it performs the following:

  • Displays a failure notification in the PlatformManager Notification Center

  • Sends an email to the user who initiated the action
    The email contains: the name of the instance, the action that failed and the returned error message.

This ensures that the requesting user and the PlatformManager team can react immediately without waiting for a support ticket.