Purpose
This measure evaluates responsiveness in the quoting process by tracking the time required to move a quote from creation to submission. It helps business users assess sales efficiency and identify potential delays in the quoting workflow.
Business Context
Quote Turnaround Time measures how quickly quotes are prepared and submitted once they are created. Longer turnaround times may indicate process bottlenecks, resource constraints, or complexity in pricing and approval steps. Monitoring this metric supports continuous improvement of the sales process and customer responsiveness.
Definition
The measure calculates the average number of days between quote creation and quote submission, based on data loaded from a Datamart containing quote information.
Business Formula
Quote Turnaround Time (Days) = Average (Submit Date and Time − Creation Date and Time)
Agent Expression
AVG(SQL2("EXTRACT(EPOCH FROM %s - %s) / 86400.0",SubmitDateTime,CreationDateTime))