Excel Client Troubleshooting

Excel Client Deprecation Notice

The Excel Client is deprecated as of Release 17.0 and is disabled by default in that release.

  • As of Release 17.0, the Excel Client is disabled by default and will not be enabled automatically after upgrade.

  • Customers who require additional time to transition should contact their Customer Success Manager to discuss possible workaround options.

Recommended Alternatives

Customers should transition to the following supported tools:

  • Import Manager
    Use for bulk data operations such as managing Products, Customers, Parameters, Price Lists, and similar objects. This is the recommended standard tool for data imports.

  • PlatformManager Data Upload
    Continue to use for user maintenance imports, as this functionality is not supported by Import Manager.