Issue:
PlatformManager and IM information don’t match
Resolution:
Sometimes, we see information in PlatformManager which does not match the existing IM on the server. To refresh the information:
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In PlatformManager, go to Account > Integrations > Monitoring tab.
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Turn off the 'Monitored' option and click 'Save'.
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Wait for about 10 seconds.
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Turn on the 'Monitored' option again and click 'Save'.
