Our product constantly evolves as improvements and advancements in our core product are applied to support our customers and the industry’s needs. We are constantly listening to our clients to fully understand their pricing environment, learn about their issues, and identify the opportunities they provide for further innovation.
We are continually upgrading and improving our solution to allow our customers to solve their real-time pricing issues. We continually urge our clients to keep their implementation up-to-date to allow them to take advantage of our latest innovations. Our guideline is that customers should be at the current release or at most one release behind (i.e. N-1).
Check out the Pricefx Release Notes – All Products.
View Release Calendar.
Defining N-1 Policy
This policy means that Pricefx will officially provide support ONLY for the last 2 major releases. In June 2023, Pricefx will begin to diligently enforce our N-1 release policy.
This release policy is already part of Pricefx standard Terms & Conditions, and as of Paper Plane 11 release (planned for June 2023) the policy will be enforced technically. Customers running a release older than the last 2 major versions will be scheduled for an upgrade to the latest release.
Impact of N-1 Policy
The customers who will be impacted are the ones where their solution is hosted in a Private environment and who do not upgrade their Pricefx versions regularly. Customers hosted in a Shared environment (i.e. https://app.pricefx.eu or https://app.pricefx.com) are NOT impacted, since they are upgraded regularly and automatically to the latest release, once it is made available.
Support for Non-Compliant Versions
Customers whose production environment is running a version older than the last two major releases will receive support on a best-effort basis only. While the Pricefx Support team will endeavour to assist with any reported issues, we cannot guarantee the same level of troubleshooting depth or fix availability, as HotFix releases are delivered exclusively within the two most recent supported releases — unless otherwise expressly agreed upon in the applicable Order Form, Agreement, Terms and Conditions, or other written contractual document executed by both parties governing the provision of subscription services to the Customer.