The Insights Dashboards FAQ answers common questions about setup, filters, metrics, and troubleshooting. Use it to quickly understand dashboard behavior and resolve common issues.
Why do my Insights Dashboards show errors right after model changes?
How do I check which model object my dashboards are using?
Why do my Over‑Time charts show months outside the selected Review Period?
Why do L12M metrics not match my custom date range?
How is Change YoY calculated in Customer Trends and Customer Performance?
General Filter does not change my charts. What should I check?
I get a “Cannot invoke getClass() because obj is null” error when hierarchy is empty – how do I fix it?
What are the requirements for Product and Customer Hierarchy inputs in the model?
Why do I see “No signature of method …generateResultMatrix” in Revenue & Profit?
What are “safe” methods and why did they break my dashboards?
Which model configuration mistakes most commonly break Insights Dashboards?
Why can’t I use certain field labels in the model (e.g. “Customer Segment”)?
How do I schedule my configuration model to refresh data regularly?
Why do I get an error when I select some Product/Customer attributes in dashboard filters?
Which packages must be deployed for Insights Dashboards (including upgrades)?
Why do I see missing library or “invalid target release” errors during build or tests?
Are Insights Dashboards queries QueryAPI‑based, and do they support UNION?
Can I reuse my existing Sales/Customer Insights configuration when deploying Insights Dashboards?
Why do L12M-based breakdowns in Customer Insights require L24M of aggregated data, and how is this handled in Insights Dashboards?