When you log in for the first time, PlatformManager asks you to set up two-factor authentication. The screen is titled Set up two-factor authentication and is a one-time setup that takes about a minute. It has three numbered steps.
1. Install an Authenticator App
Install an authenticator app on your mobile device. The screen recommends Microsoft Authenticator, Google Authenticator, and Authy. If you already have one of them installed, go straight to step 2.
2. Scan the QR Code
Open the authenticator app, tap Add account, and point your camera at the QR code on the screen.
If you cannot scan the code, click Can’t scan? Enter the code manually. The Account and Key values appear below the link, and the Copy button next to the key copies it to your clipboard so you can paste it into the app. This section stays collapsed until you open it.
3. Enter the 6-Digit Code
Open your authenticator app and read the 6-digit code shown for your PlatformManager account. Codes refresh every 30 seconds, so enter the one currently displayed.
Type the code into the six boxes. The cursor moves to the next box as you type each digit, and pasting a copied 6-digit code into any box fills all six. Pressing Backspace in an empty box moves back to the previous box and clears it.
Verify and continue stays disabled until all six digits are entered. Click it to finish the setup.
If the code is rejected, the screen reports This code is incorrect or has expired. Click Troubleshoot below the button. It lists the three most common causes:
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The minutes and seconds on your phone do not match the server time shown on the screen. A whole-hour time zone difference is acceptable.
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The code has expired. A new one appears every 30 seconds, so wait for the next code and enter that.
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Neither applies. Contact your Pricefx administrator.
On later logins you are asked only for the code, on a screen titled Two-factor authentication. The setup steps are not repeated.
When the Verification Code Is Requested
The verification code is required only when a user logs in for the first time from a new environment. An environment is defined as: IP address + browser + browser version + computer. Five environments are stored for each user. If the user does not have an environment saved, the verification code is requested. This new environment is then saved and replaces the oldest one.
If you change your 2FA supporting device (e.g. new cell phone) and you cannot transfer your 2FA app configuration (e.g. loss of the old cell phone), the only way to get access to your PlatformManager account is to ask for resetting the password. This also resets your 2FA configuration and will allow you to redo the above listed steps to link your 2FA app to your account.