Before submitting a support ticket for an accelerator upgrade, please ensure that any issues encountered are not a result of your custom modifications. We do not offer support for modifications to the accelerator.
If the customer project customizes the accelerator’s logics, it happens in one of the tiers described in Customization Tiers (Price Setting).
The accelerator is technically implemented as any other customer project. It uses the common Pricefx objects and it uses the pfxpackage tool for deployment (this tool is embedded in PlatformManager and in Pricefx Studio).
When you deploy the upgrade (which is also just a standard package), the tool overwrites the existing logics and wizards on the partition which have the same names as the deployed ones. The rest of the configuration is left untouched and any necessary upgrade changes must be done manually. The Upgrade Notes will guide you through this process.